- I want to cancel or change my order.
We know you want your order fast so as soon as it is placed, and when it is personalized, we are on it!
Regrettably, this means that we cannot cancel or make changes to your order including, but not limited to:
- Canceling your order or specific items
- Changing your billing or shipping address
- Changing payment method
- Changing shipping method
- Changing color/size of items(s)
- Addition or removal of item(s)
- Changing or adding a discount code
We value your time and consideration, that is the reason why we want to make things right the first time. We are reachable via messaging on Etsy. Or email me at [email protected] within the hour of placing your order for any specifics. We would be happy to serve you and hopefully fulfill your request in efficient and timely manner.
In case of a return, please click on the refund policy.
2.My order is stuck and not moving.There are two common reasons why an order’s tracking says that it has not been shipped. We ship through USPS.
2.1 The order may have been shipped, but due to the destination distance of the shipment, the first scan might not occur for a couple of days after you’ve been notified that the package has shipped and your initial issuance of the tracking number.2.2 The order may have required additional processing time to complete the order, please refer to our Shipping Policy for more information on processing and tracking.
3. Wrong Shipping Address
- Shipping labels are automatically printed through Big Cartel, with the address you input during your checkout process. Because of this, I am not responsible for items that are delivered to a wrong address or not delivered at all. Please make sure you correctly input the address you need your items shipped to.
- Should the package be returned by the USPS, I will notify you and you can purchase a new shipping label so that I can resend your items.
For more information, visit this link on USPS Delivery Times in their website.
4. When can I expect the delivery of my order?
Domestic -United States Free Standard Ship for order $35 and up- Processing and Delivery time within 7-21 Business days. Tracking information will be provided.
Domestic -United States Standard Shipping for $0-34.00- Pay $4.99 for Standard Shipping Processing and Delivery Time within 7-21 Business days. Tracking information will be provided
Domestic Rush/Expedited Shipping. Add at checkout. Next Day Processing and delivery within 2-5 business days. Please send me a message. Additional fee is required. Tracking information will be provided
For more information on tracking and delivery times, visit this link on USPS Delivery Times and services website.